FAQs

Where and how are our garments made?

All of our garments are made right here in our Roseville work room, made with love right here in Australia, ethically produced by our highly specialised team, with the highest attention to detail. When you buy Melba Muse you’re supporting an Australian owned and run small business.
 

If I’m purchasing a gift, can you send the order directly to the recipient?

Yes, we will gift wrap it beautifully for you and can hand write your own personal message onto our complementary gift card. Simply message us when you are placing the order at the checkout including the full name and delivery address details, as well as the message you’d like included on the card, we’ll do the rest. The invoice will not be sent with the order, it will be emailed directly to you.

 

Can I buy a gift card for Melba Muse?

Yes, we can send this either directly to you, or to the person it’s intended for, made out to any amount and beautifully presented, we can include a personalised message on the card and will send the invoice directly to you via email. There are no refunds on gift card purchases, items bought with Melba Muse gift cards will happily be exchanged within 30 days of the shipping date.

 

How long does delivery take?

Items purchased online are usually shipped within a few business days from the time the order is placed, local delivery takes around two business days on top of that, in most cases you can expect your delivery to arrive within a week. From time to time we can experience delays with postal/courier services due to circumstances beyond our control.
 

Can I return my purchase? How long do I have to do this?

We have a 30-day return policy, which means you have 30 days from the shipping date of your item to request a return. You can contact us for any return question at info@melbamuse.com.au
 

What fabrics are used for Melba Muse products?

At Melba Muse we love natural fibres, they breath beautifully, keeping you both warm and cool as needed. Our stunning Merino wool selection is sourced from both Australian and New Zealand mills, it’s super lightweight which means it makes for a cross seasonal functional wardrobe. We also love creating with luxurious silk and bamboo jersey for extra soft workable layers.

How do I layer using scarfs?

Take your outfit to another level by effortlessly adding a scarf, explore these beautiful options and take a closer look at some great layering tips.

How versatile is the Muse Wrap? 

Take a closer look at the Muse Wrap, understand how the sizing works and explore ways to wear it.

Should I buy a belted or unbelted Wrap?

Take a closer look at the Coco Wrap, understand how the sizing works and explore ways to wear it.

How do I measure my body? Understand how our wraps will fit?

Take a closer look at the Coco Wrap, understand how to measure your body so you can buy with confidence knowing the wrap will suit you.